First random thought. Wouldn't it be great if camera makers and their dealers offered a six month, free check up on new cameras that they sell? You splash out for a Nikon D850 or a Sony Alpha One, etc. and, after six months of continuous use you bring it back to the dealer and let them hook it up to a diagnostic machine and make sure everything is functioning just as it should be. They would also clean the sensor, clear all the optical glass surfaces and give the body a sprucing up as well. An added touch would be the dealer updating camera and same brand lens to the latest firmware versions. Once your camera is checked and cleaned, primed and primped a service rep would join you in the well appointed waiting area to see if you had any questions about the camera which you'd like answered. Maybe you're hazy about how to reprogram a function button. Maybe you need a quick course on the difference between video settings. Whatever. You leave the dealer with renewed confidence in your expensive camera purchase and warm, fuzzy feelings about the firm you are doing business with. They ingratiate themselves with a spendy customer. Win-win.
I know it's a day dream scenario but we could all at least hope for a return to some level of customer service; don't you think?
Second random thought. Funny how minds change. A year ago I thought of the Leica Q2 as a one trick pony. And I couldn't really imagine having a wide angle camera as a primary photographer's camera. A 28mm fixed lens? Crazy! I read reviews wherein writers extolled the flexibility of the "cropping" feature of the camera and immediately and repeatedly thought to myself, "gimmick." But at some odd time last week, while looking at files I'd made during an afternoon adventure with the Q2 I found myself appreciating the images I took, in a new way.
I've slowly but progressively been expanding my appreciation of wider angles of view and it was fun to see novel new (to me) ways of approaching subjects and how much the camera facilitates that way of seeing, but I also uncovered a number of images where I'd shot with the 35mm frame lines or the 50mm frame lines and was equally happy with the overall quality of the cropped images and also how quick and easy it was to hit one button to crop and to see those old, familiar frame lines in the finder showing me my final compositions.
Some of my first cameras were rangefinder cameras which had bright line finders. Being able to see variations of angle of view is great fun. But being able to see what is just outside the chosen frame and being able, in the moment, to decide to shift the camera in one direction or the other to include or exclude stuff was something I missed in SLR cameras even though I didn't realize just how much I missed it at the time. Having a view outside the frame opens up more options for better composition. You see more of the potential in a frame. I know a few other EVF cameras have enabled a "sports view" which is basically the same thing.
It's interesting to me that we lived with the ability to view outside the frame lines for decades in the film era, with our rangefinder cameras, and we are just now getting that feature back. Another positive point for EVFs!
I knew I'd be happy with the 35mm frame lines in the Q2. I knew they would be big enough in the finder to be easy to use. I also knew that 30 megapixels of resolution would be just fine for anything I'd use the images for. But I was leery about the smaller size of the 50mm frame lines. But really, I didn't need to be. They are fine. Easy to work with. And the high res of the EVF is a helpful adjunct. I'm coming to consider the Q2 as a zoom camera with a nice range of wide to normal lenses than the more limited view I had of the camera before I started using it. I'll definitely use it for travel unless I have specific needs that the camera doesn't cover. The only gap I can see is, of course, at the long end of the cropping ability of the lens. Is the implementation of the 75mm frame line a legitimate feature or just window dressing to appease wide-angle-reticient, old school photographers like me to consider the camera a full fledged working tool?
Third random thought. I was remembering an avenue of conversation I was having with my friend, James over coffee last Saturday morning. It was about "archiving" photographic work. I've read too much recently from older photographers (people my age...) about the necessity of archiving all of their work and preserving it for future generations. Now, if these comments were coming from Richard Avedon or even Annie Leibovitz I'd get it. There is a value in their work that is tied not just to the style and execution of their images but also because they had access to celebrities, politicians and others who shaped and changed our moment in history. Our times. And they reached out with gusto and leveraged that access to make remarkable images. But most of us aren't working at that level and the images we're making aren't necessarily much more than the result of a fun pursuit in the moment.
Both James and I have had to distill the households of deceased parents down from endless to manageable. And we both became aware that what constituted "treasures" for one generation were mostly a burden for successive generations. The classic case being a collection of china/place settings which my grandmother passed down to my mother. The plates and dishes were mostly used on a few special occasions but had no real relevance to me or my siblings. We each grew up, married and bought the place settings we wanted to have in our daily lives. Even when we host dinner parties we no longer hew to the old traditions of using endless china for each course of a meal. And who would want to hand wash all of the plates and dishes from a big dinner party anyway?
When my parents passed away the task of disbursing their collections of domestic "treasures" fell to me. The truth of the matter? No one wanted to accept the burden, both physical and psychological, of all those pieces of china. No one thought the old patterns or design touches from the 1920s and 1930s were particularly charming. And the inventory was out of step with current lifestyles and homes. We no longer have the seemingly endless storage capacity that past generations of our family worked with. No basement in which to store boxes of unused things.
I offered the collection to my sister. She declined. I offered them to my brother and he was adamant that he didn't have the space for even one more box. As the executor I felt obliged to "save" them and now have a boxed, unopened since I packed it up three or four years ago, nesting on a storage shelf somewhere. I'm adamant about finding a home for it all before I drop dead and plates and dishes and serving utensils move on to become a burden for my own son. Who has even less interest in the crockery of old.
I feel that for most people, myself included, that we have an overweening appraisal of our own photographic work but in fact it's much like our parents' regard for those older dishes. Those dishes have memories attached to them that were hard-wired to the original owners but those very specific memories are not transferrable in a meaningful way from generation to generation.
I love about 100 of my photos. A portion of them are loved by me because they are of the people I love. And of one perfect dog. Most of them are photographs I've taken over the years exploring other countries. A few of them are portraits of which I didn't have extended feelings for the subject over time but just loved the look of the photographs. But that bond with the photographs of portrait subjects I met and photographed once is hardly transferrable to anyone else. The photo and I are bonded. But that doesn't mean the photo has relevance or value to anyone else. No matter how much they adore me in this moment.
I think it's ego and fear of our own mortality that pushes us to believe we need to pass on our collection of non-family photographs to another generation. Exceptions apply. But they are very few. If you have a series of images that is specific to a field of knowledge and the value is less dependent on your personal bond with the photographs and more dependent on their value to a field or culture (say images of an indigenous culture that has declined or disappeared so that your images are vital to understanding and appreciating that culture) then you have a case for creating an archive and sharing it.
But if the images are the sort that I find myself endlessly taking: street scenes, beautiful strangers, strange strangers, and the work photographs of products and people whose purpose in being photographed will quickly fade, then your impetus to create a carefully indexed archive is probably fueled more by the idea of personal, individual loss than any sort of favor to your descendants and heirs.
Carpe Diem is basic to my current philosophy of my own photography. I photograph to see how things look when I've interpreted them through a lens and camera. It's a pleasurable activity for me but I have no delusion that anyone 100 years from now will sit in a classroom and drone on and on about some aspect of that work. I understand that we can only live in the "now". I understand that the work adds value to my life right now and my goal isn't to provide some repository for future family members to ponder over and reminisce about a life that, like almost all of us, is pleasant but not out of the ordinary. In fact, I'll say it out loud. I'm average. I've worked inside the safety rails. I've mirrored the middle class tastes of the culture I grew up in. I have no incredible insight that will vanish from the earth if not scrupulously protected and preserved. The small samples of the photos they'll want will be of fellow family members. And only for a generation or two. If that.
If my work has any value to other photographers it's as a current institution of continuity. My work is the muddy bricks under the pavement on which the next generation rolls over right now and either wants to incorporate or move away from. We'll all be relegated to the vagaries of the memory of those closest to us who survive us. In several generations memories about us will be preserved only as well as the databases and written record allow. To put a higher value on my work strikes me as more of a burden to my artistic process than anything else. The idea of an archive being "necessary" distracts me from the pleasure of just photographing for myself.
In the same vein, I watched a video last week about a German photographer who has been shooting in the street shooting realm for thirty or more years. He was being interviewed and was asked about his routine of post processing. He responded that he resented any time spent NOT out shooting. He tried to make the cataloging and sharing process as quick and painless as possible because he honestly understands that, for him (and for me) it's the process of being out in the world taking photographs that is the enjoyable, satisfying and happy part of being a photographer. Sure, we both share our work and that's part of the happiness. But speaking for myself I want to share while I'm here and can read or see the feedback and the feelings that my work might generate. Once I'm gone none of this will matter to me.
You can't take it with you. Why would you want to burden the next generation with the hot desire to preserve something that no longer matters after you are gone? Seems like the ego trying to desperately cling to relevance in spite of its own mortality.
And then my car was ready. So I thanked my service advisor, once again appreciated having relatively new car that gets free service, tossed my latté cup into the trash can and got in my car. On the way home I went over my day's schedule and finding it to be a blank slate started planning a walk with a camera that would mostly (or entirely) only benefit me. The day most likely won't deliver stellar images that will be included in some future edition of Jansson's "History of Art" book but I'll look, and think, and absorb the energy that flows around me and take photographs so I can see how my reality looks hours removed from its playful capture. And I'll find interesting things to look at.
And that's all I've got today. Cars. Photographs. Coffee. Life. Health and Love. A calm day to enjoy a pleasurable hobby. Free time to walk through the world.
Why would I demand more?
The scary thing about the future is that it's so hard to predict....
As Marcus Aurelius or George Washington famously wrote on Twitter: "Photographs are just tiny transient paintings. It's the experience itself in which all value lies."
28 comments:
Nice idea on the camera dealer service plan.
But..., not going to drive 7 hours to get to the nearest Authorized dealer. Just won't happen.
Worse would be having to ship the camera back to our Mail Order folks. We use them because no store is close enough and when we do get there they have little inventory so we can't even handle a camera body under consideration before purchase.
I tend to be the guy who supplies a good portion of the photos at a funeral. If I knew the person at all, chances are I have some photos somewhere. If it's family then I most certainly do. So when someone passes, I get the text or the call...do you happen to have any photos of so and so? We need them for the service...I'm always surprised by the number of people who don't photograph anything, like nothing at all. It seems insane to me.
Regarding your camera service plan: Pixii do something like that but more so, they can upgrade the various camera parts.
“The Hardware Upgrade service lets your camera benefit from the latest technologies: buy a sensor upgrade, a new processor or update your viewfinder.
Pixii is designed with the future in mind. Together with software updates, the modular architecture of Pixii helps protect your investment.”
https://pixii.fr/pixii-camera
I would say that few of us are able to identify the artifacts we create which might be of future interest. As others have commented in previous posts, it seems like you are creating a unique (or at least uncommon) photographic record of the growth and development of downtown Austin. I suspect that will be of interest to someone in the future.
Regarding camera servicing, wasn't something like that part of being a CPS or NPS (Canon/Nikon Professional Services) member back in the day? I've never even sniffed professionalism, but it was my understanding that with NPS you got perks related to acquiring new equipment quickly, expedited or maybe free service, etc. I also feel like I've read (byThom.com maybe) that those perks are mostly gone, and I doubt that our current system of capitalism/shopping/acquisition would support them.
With your car, I would suggest that the dealer service is not free. You just chose to pay ahead of time, no different than when you create a savings account for future health or education expenses. The service plans are meant to foster consumer loyalty, but if it was costing the dealer money they wouldn't be doing it. Oil changes, tire rotations, and basic inspections aren't expensive, difficult, or even time consuming. If they were you wouldn't see Jiffy Lube-type places staying in business while charging lower prices than the dealership.
I’m with you on the archive issue. I think it’s presumptuous to think anyone will even turn the computer on after I’ve gone.
ASW, if a car dealership or car brand includes full maintenance service for 24K miles as a perk of buying from them and there are plenty of other car dealers who offer cars at the same price but without the service perks have I really paid additionally for the car or have I been given a nice discount? If I buy the car should I refuse the "free" service offer even if it doesn't change the price paid for the car and instead pay out of pocket at a cheaper place which doesn't offer OEM parts or OEM synthetic oil, has an uncomfortable and crappy waiting area, etc. Doesn't have the trained expertise to evaluate wear and tear on various systems on the car. And doesn't provide nice coffee? That would seem to me to be a false economy and a coarsening of quality of my life in the moment. And all to save what? Ten bucks or so? And will the cheap aftermarket maintenance facility stand behind their service if said service caused a warranty issue with the car? And if not would that not add rather than subtract from what I paid for the car in the first place?
I'm not so price sensitive that saving a few bucks outweighs comfort, convenience, great service, the exact right replacement parts for my vehicle, great coffee, loaner cars if needed, unassailable insurance of my continued warranty, nice and comfortable waiting areas, and so on.
The aftermarket lube places stay in business because people have a belief that new car dealers are making a fortune providing services while the reality is harder to parse into black and white. Some people will do just about anything to save a buck.
I think a good car dealership provides some services at a loss to ensure more customer loyalty and to also protect themselves from repairs that might result from deferred or skipped maintenance which the dealer has to take car of under warranty. A great experience, or even better, a series of great experiences with a dealer goes a long way to create and maintain customer loyalty, referrals and more sales down the road.......said the guy who has now purchased three new Subaru cars from the Austin dealer.
Finally, after purchasing my last car I had to wait two weeks for delivery. The dealership gave me the use of a current model demo as a loaner for the two weeks and then delivered the new car to my house and took back the loaner which saved me time and effort. I like to reward great service with patronage. I think it's a great trade. Not an added cost.
Just a note on the Nikon NPS service which I used in the film days for a while. If I remember correctly it's not a free service but a paid service. You have to have a certain number of qualified professional Nikon products in house to qualify for the service. The service will expedite repairs necessary. You could also ask for loans of gear you might need for a special project, subject to availability. If you were a sports photographer at an event with NPS supported you could borrow camera bodies or lenses in the event that yours malfunctioned. You still had to send stuff back and forth with Fedex or UPS. But, if you were on site at the event and NPS had the time they would check out and perform minor repairs and adjustments to your gear.
You did almost always receive free Nikon T-shirts, free Nikon branded neckstrapjs, and at one point even a Nikon branded magnifier to check your color slides. I think I also got a couple of coffee mugs from them.
All this is much different than what I was suggesting. Which was more like a wellness visit to your family doctor. Make sure everything works, update and clean, answer pressing questions. No yearly dues paid, no "based on availability" etc. Just a good, old fashioned check in and customer service extension.
I think the whole archive issue can be boiled down to digital images vs prints. Nobody wants to take ownership of a hard drive after you die, but a couple of nicely bound books instead?
Karmagroovy, I'd got for books. They are good, compact, can be densely packed with images and are fun to keep. Good suggestion!. Will keep that in mind. We do books of photos after family vacations. Three copies. One for each. Everyone seems to love them.
Richard, so what you are saying is that if you spend $1200 for Pixii to upgrade the sensor in the camera you purchased the $1200 will include installation of said sensor. Right? Nice to get a new sensor. But not exactly what I had in mind when I was writing about hands on customer services.
And, in truth, I just pulled that $1200 amount out of the air. Could be a lot less.... which would make it a lot more valuable.
I have in my will that all my negatives and digital images are to be destroyed upon my death. If people didn't want them while I was alive then no one is going to profit from them after my death. My kids aren't interested in them either.
I am not so conceited as to think anything I have created is of any value to future generations. I am also quite sure that nothing I have created is so original that another copy of a very similar images doesn't exist elsewhere.
Family images will be given to my oldest to distribute.
Eric
Kirk, of course you’re correct it’s not the same as the annual service but if your annual service should show a fault or potential fault it would be nice to be able to replace the part. I thought when Ricoh produced the modular GXR they should have had modular sensors instead of combining them with the lens unit. In fact the M-mount module was one of the most well received I think.
The Pixii and its system is a bit bit weird but then it is French and they do like to do things differently …
But, in fact, I like the whole idea of the Pixii camera!!! I wish we could trade up (or down) on sensors if we wanted to. That would be great. Ah, the French. A new force in the camera world!!!
Eric, Same wavelength here.
Man, you gotta stay out of those Subaru dealerships.
I really disagree with much of what you say, but I'm confident that if enough people keep pecking away, you'll come around to disagreeing with yourself. Think to yourself of the value, at some point in the future, of photos of today's equivalent of Marie Dressler or Mabel Dormand. [BZZZT. Buzzer goes off in background.] That's right: they were famous people, stage and screen stars, a hundred years ago, photos all over the place taken by pros, yet, nobody cares anymore. You know that famous photo by Annie Leibovitz of John Belushi standing on the side of a highway? We all know it, but ask a Gen Z'er to identify him. Or her. As I've said before on this blog, maybe a couple of times, future researchers will value the kinds of street photos you take for the civilization they represent. Not just how people look, although that's important -- if you look at 30s street shots, you realize how fat people are now -- but things like signs in windows. Prices. Architecture. Clothing. Bicycles as transportation. Huge gigantic pickups. Vast fields of Midland, TX, pump jacks. Political rallies and their signs. All that stuff is incredibly valuable for understanding our history. Historians really don't care much about Marie Dresslers of the world, because they didn't represent much in terms of the civilization. A hundred years from now, who'll give a wide sh*t about Angelina Jolie, as beautiful and well-photographed as she is?
I think what you need to do (and most of us older guys as well) is pick a documentary project that we can work at for years. A museum could take a thumb-drive of your work and store it away, backing it up for almost nothing as the tech changes in the future, and the pictures you take could be valuable to researchers for a thousand years, assuming somebody's still around to look at them. Wouldn't you like to know what a medieval village looked like? Or the construction of Notre Dame or Chartres? That's the sort of stuff that in your current mood you don't think valuable. Change your mood.
Okay.
Lost in the verbiage is the photograph. Which one? The one at the top of this blog post. I think Kirk riles every one up with the words and they forget how good the photographs can be. This one is superb!
R.A.
Hi Kirk,
Just for clarification, I wasn't trying to imply that anyone should choose a Jiffy Lube-style business for their auto service. I definitely wouldn't, but I also wouldn't assume that the quality of work done at the dealership is exemplary because they have nice coffee in the waiting room.
My example was merely to define the lower end of service costs to illustrate that the value of said service at a dealership is not that great. You have illustrated many additional value points that the dealership experience offers you, but I would still argue that you paid for each of those "perks" when you bought a new car.
Everything is still weird due to Covid supply issues, but you no doubt know that historically when you bought a new car you took a major depreciation on the value of that car the minute you drove it off the lot -- to my way of thinking you just paid thousands of dollars for your free service period and new vehicle warranty.
You have previously explained in numerous posts that when it comes to auto maintenance, home repairs, or similar you value your time with family, doing your work, taking photos for fun, swimming, etc. over doing those tasks yourself.
Each of us values our time differently and I definitely respect your way of thinking and even aspire to it. Unfortunately, like many folks I'm too poor to not do those jobs for myself, and just poor enough to realize that nothing in this world is free.
So, I'll let you buy the new car, then one or two (or three) additional folks can own it for a while after you trade it in, and in 10-15 years it will be in my price range and I'll do my own maintenance (about 30 minutes to change oil and rotate tires and I know it's done correctly) and drive it for a couple years and most likely sell it for a profit. Everyone wins and we're all happy.
ASW, cool reply. Well done. I'm buying it...
Can I hire you to help me negotiate my next car purchase? I think we'd make a good team.
I'll write the check, you brig the brains!
Seriously, thanks for taking time to reply. KT
Stuff is stuff. Either it has value or it doesn't. No amount of whinging will give it greater value. I know that there isnt a sole outside of my family who needs to see another photo of our dog.... but I also know that when I pull up a photo of Georgia Rose, there isnt a dry eye in the house.
In a similar vein... I would say that your work (both written and photographic) carries its weight by being informative and educational. If that is the only value, it is still quite valuable. But as you mentioned not long ago, your earlier books on lighting are less relevant in light of changes in technology. I say LESS, not irrelevant... because an astute reader can take any of your suggestions about light, modifiers, color, etc, and make ANY light do the work. Your ongoing way of writing keeps folks involved. I cant think of anyone else whose walks to coffee and the swim club would keep my interest for years. That is the value.
As for cars... let me say that you are seriously fortunate. If you had to deal with the dealership here in Ithaca, your opinion of service would be that it died decades ago. Alas, we also haven't got a decent donut shop, so I guess what I am saying really is that Ithaca NY has nothing going for it.
Thanks Kirk, for once again saving me. For the last three years I have been banging my head against the wall trying to wade through (and quickly then giving up) my collection of close to a million images, which deep down I know is worthless. I already knew that is was mostly crap but I thought there might be some hidden gems and I should comb through every single image. I am relieved to hear that much more knowledgeable artists than I are recommending photographic nuclear Armageddon and I will bow down before the Sages.
Now, where is that pesky Delete key?
Bonjour Kirk,
Un bel article écrit ici.
Le photographe allemand est Siegfried Hansen je pense.
Cela m'évoque aussi l'héritage photographique de Viviane MEIER.
J'ai dans une boîte à chaussures des kodakchrome prises par ma mère dans les années 70. Ce sont des ramasseurs d'algues sur les plages de Normandie. Ils utilisaient des lourds chevaux et des charrettes remplis. J'ai perdu ma mère quand j'avais 8 ans et je n' ai pas de souvenirs nombreux d'elle. Cet héritage photographique me ramène juste à elle, je me connecte à ses propres émotions et intentions derrière la caméra. Je suis avec elle tant que je vivrais. Mais après, quel avenir pour ces photos ?
Your car dealer has a barista?
A friend has meticulously, through the pandemic, scanned and catalogued her life's work. Working as a photojournalist and in the music-sphere, there is some value to what she created. And there is value to some individuals in her myriad photos of co-workers, friends, family.
Finally losing my editorial stock agent, much of my prior-life's work as a photojournalist became irrelevant and of no value. Of course, parsing the stored negatives and slides, I came across things that would be of historical interest, and in fact are now of interest 30+ years later. But there is no home for those. And no value in creating a home for them, despite digital making that storage frictionless and virtually "free". (Except for the time-cost and future proofing against tech changes.)
The rest is commercial work of value only for samples/portfolio to get more of the same work. And yes, a few images that I've loved to have all these years, which is all that comprises the very small pile of what I consider keepers, my archive, or whatever you want to call it.
Ultimately I was spurred by your friend's concise statement from a prior post: "Break the leash". And so I have, as the trash collectors may attest.
In the past a trip to the Volkswagen dealer (driving them since 1983) yielded a new-car-feel with tweaks and tightening, suggestions and servicing. Ran every one of those cars to 125 or 150K miles before trading them in. Yeah, that all disappeared years ago.
That service disappeared right around the time a trip to Nikon Professional Services started stating that every fine and functional camera you sent for an annual clean and lubrication mystically fell into the assessment category: "C2-Impact Damage. Major parts Major repair required".
Customer service. Not so much any more.
Would I take my car to the dealership for free service, certainly, however nothing is at all free, everyone knows that. But, the experienced guys back in the shop are most likely replacing timing chains, cams, pulling engines to do head gaskets, while the newer less experienced employees push out the routine work like oil changes and tire rotations as fast as they can. So, wherever you take your car for service, check it yourself before going very far: all fluid levels, lug nuts, tire pressures, etc. We have had a Subie dealer do oil change without changing filter, for example. And beware the shop guy bringing out “a” filthy cabin air filter and asking if you want them to replace it. Changing the engine or cabin air filter is about like changing SD card in a camera. There is a certain pride of ownership in doing what you can on your machines, whether cameras or cars.
Maybe china will come back in style, like film photography.
Of my photos, the only ones that anyone might keep are those archival printed black and whites, on fibre……they’re somewhere around here. Not sure where I put them.
Barista? Y’all are living the high life. Our Subie has decent enough machine dispensed coffee, but the Toyota dealership’s is much better.
Man. Oh man. You guys have lots of war stories to tell about shitty car dealerships and bad service. And I'm amazed at the several comments of almost disbelief that a car dealership would have comfortable, modern waiting areas, great wi-fi, and real, well trained baristas making perfect coffee. Forgot to mention the fresh pastries...
You need to be better customers. Stop putting up with shitty service. Stop frequenting dealers who won't give you perfect coffee while you wait. Don't keep participating in a 1960's style-- Aluminum siding inflected --- service paradigm. You can demand more. Much more. Dealer will keep being sleazy and low service if you put up with it. Are you really living in fear that someone might charge a small amount more to provide a much more comfortable and reliable level of service? Is that a rational trade-off? Life must be wildly different here in Austin than in other cities. I can't think of anyone in my circle of friends who would tolerate crappy service, bad coffee and the uncertainty of knowing whether or not repairs were being done to spec. Not worth whatever $$ you think you might be saving in the process....
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