Monday, August 10, 2020

OT: Virtual meetings suck. We might need to do business this way right now but the computer app-driven meetings uniformly suck. And the coffee is bad too...

Face of photographer getting ready for video conference,

There we are on a call with our client here in Austin, a couple of his co-workers linking in from NYC and a few more from Seattle. We're talking about an upcoming project that started life as a really simple series of still lifes and proceeds, even now, to grow in scope and complexity by leaps and bounds. 

It all starts innocently enough. You've had a phone meeting with an art buyer and you've gotten a shot list and sent along a successful bid. You've nailed down the shooting days on the calendar. You've done this a thousand times and you're going through your own check list to make sure you can deliver everything you said you would. Then you get the e-mail from your direct client asking/inviting/insisting that you need to be on a call with "a handful of people" just to make sure everyone is "on the same page..." but they never are.

You've mastered FaceTime, and Zoom, and a few other virtual meeting software applications but the client tosses you a new one that requires: 1. You download and install an app that demands, almost at gunpoint, that you agree to a Tolstoy-length T.O.S. You are compelled to give over control of your computer's microphone and camera. And they would very much like to use your GPS info to "locate" you. And the company that makes the app is sinister and almost universally disliked...

All that stuff gets tossed into your machine and then, about ten minutes before the "call?" you try out the link your person sent along. Oh Lordy! It goes to a 403 screen and shoves you into a downward spiral of asking you to....download and install the program-again and again. You do this a couple of times before you pick up an actual phone and verify the link. But you get voicemail so you punt to texting. And two minutes before the meeting goes live your person responds, apologizing for sending a damaged link and now providing one that looks nothing like the old one. 

Person number three in Seattle can't figure out how to get their microphone to work for a while but it's obvious that this disfunction is not obvious --- to them. Someone finally texts them and, after a minute or two of frenzied activity their audio gets fixed. When they finally come onto the call with full service interactivity you find that they are the modern equivalent of that art director you experienced a while back when shooting for an arduous annual report. There was a model in the A.R. who reflected the "lifestyle" of their product. At the planning meeting some time was spent discussing wardrobe and it was decided that the blue, broadcloth, button down shirt was the best option. But when the shoot got closer you got a request to have available, and to shoot, with a pink shirt, a blue shirt, a white shirt, a striped shirt and...."just for fun" a forest green, polo shirt.  When we multiplied the choices by the number of people in the shots we found that there could be 24,969 possible combinations. And I'm betting the art director would have doggedly tried them all; if not for the timely intervention of a wiser client!

I guess when meetings become virtual and all engagement comes from a screen it seems like a video game and encourages people to ask for the moon. 

The call continues and I try to keep track of everyone in tiny windows along the bottom of the screen. 

All the people involved in the call are in the marketing and advertising field and yet their screens represent the worst "production values" I have see yet on a multi-player call. One person is sitting with his back to a window effectively silhouetting him entirely. Another person seems to have achieved sharp focus on the bulletin board in the background of her office but is so out of focus that we're not sure where her eyes end and her nostrils start. Or whether she has hair or is wearing a sickly hued yellow bowl, turned upside down, on her head. And yet another person seems to be making his appearance via a 1992 laptop which is currently delivering about 192 pixels (total) of resolution. 

Even though we've all received the same briefing package, delivered as a .PDF days ago, we engage in the strange ritual of reading along through the entire document together. With that done the person who originally had audio issues begins the part of the call that every freelance image maker should dread. It starts with...."So, we need three different views of the new router and I see that we've included that on the brief but I'd like to show some of the accessories too. Could we do each angle with and without the charger, with and without the accessory antenna, with and without the packaging it comes in? Would that be okay? I mean, as long as we're there.... And then finally a group shot for each product showing the antenna, the power supply and the packaging altogether?"

Since we're going to be dropping the product out to white and compositing in new screens the bulk of the real work isn't necessarily the extra time spent photographing it's the extra time in post production, that the client doesn't see, that frightens me. But it's also the fact that all the permutations will effectively double the time we've estimated and should, at least, double the budget that's been approved so far. 

The art buyer and I talk them off the ledge and explain how much the budget will need to expand and wonder if she will approve it out of her budget. She relents. But she chews her gum more quickly...

By the end of most of these calls I'm confused, bored, frustrated and wracked with new anxiety. Half an hour later I'm ready to call my direct contact and surrender the field entirely. But instead I just demand a complete dictionary of his particular company's incessantly used acronyms and gird myself for the big event. 

And each time I hit the button to hang up, whether it's from a chatty social Zoom call with fellow swimmers or an hour long video slugfest with an ad agency, I end up swearing that I'll never participate in a "virtual meeting" again. Ever. 

And then I get the e-mail with the iCal icon that asks me/invites me to join in. Seems like one of those horrible new added steps in life. Reminds me of the early days of Power Point.... (shudders at the memory....).
face of photographer after eight way video conference.

If you've already retired from the workplace I'm sure you'll respond with how great Zoom calls are because now you can keep up with grand kids and old friends. And if that was the only use I'd praise it too. But like most things/inventions pressing them into the flow of business is just painful.

Another way to do meetings....which were already mostly a waste of time.

Sunday, August 09, 2020

Biggest unexpected inconvenience of getting back to work. Comfort.

Ben before becoming a professional writer.

You know me. I never complain. And this last week I was pretty darn happy to be back at work. It wasn't about the paycheck, that was a very secondary consideration. No, I like being busy, I love the problem solving of making more complex photographs for corporations and professional practices, and having jobs gives me more sense of purpose than sitting home working on some hobby or crusade.

I was very happy to do a three day project for a very tech forward company and even happier to be able to include Ben. Working with your post college-aged kid on an assignment is fun and satisfying. He had the flex in his schedule and I needed someone I could count on as an assistant and a second set of eyes and hands.

I could not have been more pleased to be "back in the saddle" with the Panasonic cameras (which I am coming to believe represent the last of the truly professional cameras in the market --- the S1 system....). The cameras were absolutely suited to this sort of higher budget work since reliability, repeatability and overall quality are much more important priorities than how many frames per second one can shoot or how tenaciously the AF can lock on with a handheld camera and a fast moving subject. I might think differently if I was a sports photographer. But I'm not.

The ability to generate highly detailed files of products via the multi-shot, hi-res feature is valuable. To hand over perfect files that can weigh in at over 300 MB is remarkable. The other joy across three days was just how competent and beautiful the results from my collection of Panasonic and Sigma Art lenses really are. I know that many reviewers split hairs and try to quantify how many Zeiss engineers can dance on the head of a pin but I also know now that after you've hit a certain level a lot of the really good lenses on the market are within a percentage point of each other for actual performance. At any rate it's nice to work with comfortable tools that deliver professional/well balanced results.

We also enjoyed the good and happy collaboration of our client who made both Ben and I feel more like friends than vendors. Working in a largely empty space, along with truly professional partners is a joy unto itself. And when we're all of the same mind on a project the work just seems to flow.

So, after all this written Kumbaya what have I found to complain about? In short, it's the discomfort of working for long periods of time with a face mask.

Having been to college, studied hard in many science courses, and having a subscription to Medscape, I very much understand the absolute need for everyone in the USA to be wearing face masks in all public settings and especially indoors. I totally get it. When I go out I have a mask on my face and a back-up mask in my pocket. I won't work next to people who don't take the relatively easy protection protocol seriously. If you want to walk around with your nose sticking out of your mask I guess that's up to you but please don't stand anywhere near me!

My discomfort with masks that are used over the course of eight hours is nothing psychological and certainly nothing ideological. If I can master just one negative thing about wearing a mask I'll be in good shape for future jobs. Here's the deal:

If you wear glasses and wear almost any approved mask your glasses will invariably fog up when you work in air conditioned spaces. When your glasses fog up you can't see to inspect a product or look at the review results of a photographic exposure on your laptop screen! I developed a few workarounds to help make the work flow but none are optimal. I can only imagine that it will be even worse when working in freezing weather as well!!!

So, in an air conditioned studio, working on very precisely focused and highly detailed product shots, the EVF of the camera becomes a big and very important feature. If you can set your diopter to a useful correction and use the EVF well you can work that part of the process (accurately manually focusing your camera and lens) without glasses. I could and that was a big plus for me. All the critical focusing was done with my eye riveted to the EVF of the S1R. In this use case the 5.75 megapixel, super clean EVF was the most superior way of working I could find. I took off my glasses and magically, no fog. 

Could I have worked with a 2.74 or 3.68 megapixel finder instead? Sure, but if I can work with a better finder experience why wouldn't I?

If I looked at the computer screen with my regular glasses (bi-focals) I would invariably get fogged lenses because I was breathing but also I had my head tilted down to see the computer which caused any escaping breath to go straight up to the cooler surface of my glasses. I found I could do better by using a very small profile pair of reading glasses instead of my regular glasses. There was less surface area to capture my moisture laden breath and more ventilation around the lenses. I tossed the regular glasses in the gear case and spent the of the time looking through the EVF with no glasses and at the computer with cheap, small profile reading glasses. This was the best way for me to work.

There is a difference, as far as comfort goes, between various kinds of masks. The two highest rated that are not N95 masks are the standard, three ply surgical masks that come in various shades of blue. These are meant to be disposable, one use masks. You'll want to brush your teeth often unless you really want to come to grips with how grungy your breath can get by the end of the day if your oral hygiene is vague....

The second highest rated face masks are the three ply cloth masks that people are making but which are also available commercially. 

I started the first day with a black, three ply cloth mask because it fits so well and doesn't move around as much as the surgical masks when I speak. But the cloth masks muffle voices more, making it hard to give and receive direction. They also heat up more quickly and tend to get damp from the repeated deposits of condensation from your breathing. 

By the end of the day with the cloth mask I was pretty miserable. It was also a day of trial and error for glasses and visibility. The next day I switched to a surgical, disposable mask and it made a big difference in my ability to work efficiently. That, and the reading glasses reduced the discomfort level down into the readily manageable category. 

By the third day we had all this nailed down and we were humming right along. Masks came off only during socially distanced coffee breaks and the lunch meal. Fortunately those events took place in a large lobby area with very tall ceilings and were attended by only four people.

So, with the right mask, the right glasses and a stellar, state-of-the-art EVF I was able to work with nearly as much fluidity and efficiency as we have in the past. You get used to stuff. When you know it's important it's even easier to get used to.  Interesting to think about but I may have just written the first "review for photographers" about face masks and masking methods during interior, commercial photo shoots. 

At the end of the second and third days I tossed my used mask into the "bio-hazard" waste bin, washed my hands (again and again) and pulled out a second mask to use exiting the building and chatting in the parking lot. I see masks falling into the same category as paper towels. Use and toss. Add a bit to the invoice for replenishing and move on. 

If you don't want to wear a mask at work you probably aren't going to be invited to work at the same companies we're servicing and I certainly won't be hiring or working with you either. No matter what you think your "rights" are. Your rights legally, morally and ethically happen to end at the interface of public domain and private property. 

Don't let (flawed) ideology kill your business. Learn, adapt, profit.