Who would have guessed that an appliance could create so much chaos and frustration in modern life? We're heading into our third (or is it our 4th?) week with a brand new (three months old), $2,000+ GE refrigerator that the warranty repair person doesn't seem to know how to fix. His 4th visit was supposed to be this morning between 8 and noon but of course I got a call at 12:15 pm letting me know he was running late. A Samsung ice maker somewhere was impeding his progress...
I wasted yet another four hour block of time that could have been spent swimming, swilling coffee with friends or cajoling clients into loosening some purse strings for my own future happiness. But...no...I waited for the repair guy. Again.
The general approach to repairing things now seems to be just taking a guess at what might be wrong ordering a part from the manufacturer, waiting for the part to come in and then making a new appointment to install the part. And then waiting a few days to see if it worked. If it didn't then we make a new call to GE and they re-approve the next warranty repair and then we navigate the online scheduling system with the third party warranty repair company and then we get another four hour window to twiddle our thumbs through. The guy shows up again, conjectures that the last repair didn't work... (no shit) and decides on the next random part order. And we start the process all over again.
I'm pretty much at my boiling point. Today we're replacing the master control board. Maybe it will work. But if it doesn't work I'm going after GE like a howler monkey crossed with a killer whale. The unit will exit my house one way or another. I'll get a check or GE will get a tangle with my attorney. The offending and wholly demonic refrigerator that now sits glowering and not cooling in my kitchen will be replaced by the most reliable fridge on the market. At any cost.
The sad thing is that the service phone operator at GE is great, gave me her direct line, and commiserated wisely. The crappy thing is that the warranty service company doesn't have a telephone number and you have to communicate through bad Windows 1995 website design to reach anyone for anything.
This has to be the worst retail disaster I've ever experienced. I'm so angry I put all my cameras in a locked case to keep me from being inspired to use them to beat the refrigerator to death.
Just thought I'd let you know how this particular day in paradise is working out for me....






















































