12.23.2022

Strolling in the afternoon. So much to see.


The shoppers are few and far between this year. I think most people have put the brakes on the kind of reckless holiday shopping we've seen in the past. Either that or everyone has moved their shopping online. It's so easy now. A few clicks and then, like magic, a truck pulls up to your house and disgorges all manner of new products, clothes, shoes, TVs and....stuff. 

What I really liked about shopping for cameras back when shopping required getting in the car and going somewhere was the fun of having a sales person present you with the camera you thought you might be interested in and getting to hold it, heft it, cycle through the shutter, look through the finder and browse the menu. You could see if a button fell in the right spot for your unique hands. You could see if the menu made any sense to you at all. But best of all you could get a feel for the camera. Did it feel just right in your hands? 
Did it exude that feeling of precision manufacturing? Did it have a certain comforting density and solid feeling of strength?

Now people order cameras without a real idea of exactly what they'll be getting. The workaround is the assurance that if they are not 100% pleased when the camera arrives in a brown box from UPS, Fedex or Amazon, and they can put their hands on it, they can easily send it back to the online retailer for a refund. With the loss of most bricks and mortar camera stores this process of buy and return, buy and return, has become the new normal. 

I have an acquaintance who seems unaware that every camera he sends back can no longer be sold as new. He's diminished the value of at least a dozen cameras and/or lenses in the last five years. He'll get excited when a new camera is launched. If it's insanely popular he puts his name on as many waiting lists as he can and pounces on the first dealer to offer him a camera. He'll use it for a week or so and find some obscure setting that doesn't function the way he thought it should so he packs everything up, gets a return authorization and sends it all back. I try to tell him that this is not the way buying cameras should work. He lives in Austin. We have retail options on the ground here. But that backfires as well. He sometimes does go to the camera stores to play with a camera which he then decides to order online because it will be a few dollars cheaper. Or he buys the camera from the local dealer knowing that he'll return it for a refund in a week or so, after shooting a job or a project. He thinks it's okay as long as he keeps the packaging and doesn't fill out the warranty cards. 

But the best sales people stop working with him when they realize that most transactions with him are a time suck and ultimately turn out to be unprofitable. He's the person for whom retailers invented the 20% restocking fee....

I hope we somehow break the fever of always shopping online and return to the practice of auditioning gear in person and then supporting the local merchants by buying from them instead of an out of state, online seller. It can be a much more fun way to acquire cameras. And a time saver. Especially if your hands-on experience leads you to a better choice (for you) than the camera you might have decided to order based on some YouTube video done by someone who knows less than you. Especially about you.

Me? Yes. I buy cameras. But I mostly do it through a local dealer. I like to put my hands on stuff. I like to audition the real thing. Sometimes I get superstitious and ask if I can come into the warehouse and pick the exact camera I want because I like the serial number. Silly stuff. But fun. 

I understand that many, most?, people live far from a traditional camera dealer and have no ready access to handle a prospective choice first hand. It's the nature of the changing world. But I would love it if people were a bit less scam-y about their purchases. Every Fuji X100V that someone buys and returns is one less brand new X100V that a truly deserving photographer can buy. 






Just a few more images on the day before the day before Christmas. 

16 comments:

  1. Would love to go to a Camera store and do a Hands On with some gear. Problem is that to get to a Camera store it is a 4 hour drive one way. To get to one that actually has Pro stock is 7 hours.
    Used to be a decent store 3 hours away but the guy retired and closed the shop a few years ago. Not bad inventory but no Ilford or sheet films and if you wanted more than Canon and Panasonic digital you were out of luck.
    B&H it is for us. Reliable and we can call and talk with folks there before buying.

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  2. One upside to the equipment returned by "buyers" is that you can often buy so-called refurbished units at a bit of a savings.

    I agree with your previous writer. For me to go to a serious camera store, I would need to drive to Atlanta or Dallas.

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  3. OTOH, I have saved a few bucks over the years buying "open box" cameras and lenses.

    The only gear I recall returning was a lens that was clearly defective, but I have several times bought gear and resold it six months later when I just couldn't learn to love it. My first couple of times buying serious digital cameras I drove to Dallas - 350 miles - to handle the gear in person, but since then I have relied on B&H and sometimes Adorama.

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  4. I also depend on places like B&H and Leica Store Miami if my local merchant doesn't carry the products I want. I totally understand not being able to always handle the proposed gear in person. I'm just saying I wish we could go back to the time when just about everyone living in a city of a quarter million or more people could walk into a local camera store and really get to know a piece of gear before buying it. It was nice that way. But yeah....reality.

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  5. Two things I won't shop for online: footwear and hats. Have a Merry Christmas, Kirk, and I hope it warms up there. The Pineapple Express arrived here overnight and flushed out the freezing rain - we're going from a high of 27 on Friday to 50 today.

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  6. The times have surely changed. My first "good" camera, the camera of my innocent dreams was a Nikon F in 1970. I went to the camera store and bought it. I should say learned to love the camera, after all, it was my dream camera. Learned to juggle the camera back when loading film (that became automatic in time). Auto indexing was a couple of years away but also became automatic. Still have the camera, I assume it still works - it has not had a 35mm cartridge of film through it in years. Currently it seems if a camera does not "fit" it instantly get returned. I wonder how many wives these people have had -)
    stay warm,
    enjoy the season
    Jb

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  7. I'm spoiled! I have http://thecamerastore.com within a 20 minute drive door to door. DP Review starlets Chris and Jordan worked there for years. Jorden still does part time.

    Lots of gear, people who actually know what they are talking about and competitive prices. A great selection of used gear too. It's no Precision Camera but it's not too shabby either.

    Eric

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  8. I'm spoiled! I have http://thecamerastore.com within a 20 minute drive door to door. DP Review starlets Chris and Jordan worked there for years. Jorden still does part time.

    Lots of gear, people who actually know what they are talking about and competitive prices. A great selection of used gear too. It's no Precision Camera but it's not too shabby either.

    Eric

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  9. Like others, the drive to an actual camera store is a bit much for me. Which is too bad, as I once worked in camera sales in Houston on a seasonal short term basis just to help out, at a time when there were several shops close by. And a couple which dealt with interesting used stuff…long before eBay etc. There’s a Best Buy not too far, and there a small chance they might have a new model you are interested in, but not likely. But there won’t be a knowledgeable person to gab about it with unless it’s another curious customer browsing. Not driving to Austin in its traffic to check out a camera…or to hope to get a fair trade-in on some of my accumulated stuff. And, definitely not the least, by use of their card I can avoid paying exorbitant Tx sales taxes at B&H where I have always received superb service. Don’t get me started on Texas taxes…..

    Enjoy the Holidays everyone.

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  10. There are stores where you can go in and buy footwear and hats?

    Covid displaced me to Baltimore, a city with a real camera store. This is the first time I have been close to one in years. It was a pleasure to go in and try a camera, then buy it and walk out the door with it. In the Nikon world, you are usually paying the same prices in the store so there is less incentive to buy online if you have a store. (Except for sales tax scams.)

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  11. I once talked to a salesman at Samys in L.A. who said that people would come in and shop a camera, try it out in the store, handle it, and if they liked it, they'd go out and order it from B&H. He said it somewhat evened out, because they sold a lot of cameras to New York City, and he suspected the buyers had first handled one at B&H. Just the way that people who lived in states with high sales taxes, avoided the tax, when that was still possible. When I lived in L.A., I think the sales tax was around 8% (it's now close to 10%.) On a $3,000 Nikon, it was worth going the out-of-state route. That's why we don't have camera stores anymore.

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  12. I watched a documentary a couple of years ago about people living in a cluster of towns east of Montreal. The nearest grocery store to them was about 50 km away, so that shopping for groceries had become a major time-consuming event in their week.

    The same documentary interviewed some residents of an assisted living facility in Montreal. They had lost the last grocery store in their neighbourhood and a bus/subway commute to the nearest one was about 30-40 min each way. When they had a local store, they would shop a few times per week to keep the weight of the grocery bags down, but in the new regime they have to carry heavier bags onto buses and subways, meaning stairs and many doors.

    I live in a suburb and need a car to buy almost anything or see my doctor or even to go have a coffee.

    We (the royal we) have bought into this urban design paradigm in part because we think that larger central stores will save us money. Except that this design forces us to buy more cars because all that has really happened is that the retailers have downloaded the delivery cost of the "last mile" to the consumer.

    This design is certainly convenient for someone, of doubt I have no doubt, but it's not convenient for me, especially as I get older.

    It's a dumb way to design a city and we're fools for putting up with it.

    But merry christmas anyway, hope that 2023 turns out good for you.

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  13. Merry Christmas Kirk! This comment has nothing to do with the article. Just wanted you to know that for this guy, who dares to think he is a photographer too, VSL has been a source of comfort and joy all year. My sincere wishes for a Merry Christmas and Prosperous New Year (obviously, prosperous so you can afford to buy a new SL3, Q3 and S4).

    Seriously, thank you for all the time, effort and sincerity you have put into VSL.

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  14. Hey Kirk, How about a little perspective from the other side of the counter?
    I worked for Mark Peasley at Capital Camera back in the 80’s and I’m sure I put a few cameras in your hands although I don’t remember actually selling any to you. I do remember your coming in the store with a very nice vintage mint Canon EF. And I remember waiting on Will Van Overbeek when he came back from an assignment in South America where all his gear had been stolen on arrival. He was able to find a used Leica CL and complete his job.
    It was great working at a store that stocked nothing I wasn’t proud to sell a customer. And a great crew to work with Nancy G. , Rick, David, John L. , and several others. Not to mention getting to visit with all the great photographers in Austin including Russell Lee, yourself, Mr. Rollei, etc.
    Thanks for a good flashback!
    Allen

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  15. Thanks Allen, I still have such warm and wonderful thoughts and memories about Capitol Camera. It was a great, great camera store. And everyone who worked there was knowledgeable, forthright and seemed to genuinely help working photographers get better. Thanks so much for commenting.

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    Replies
    1. I could wax on about the photography scene in Austin back then. It was a perfect storm of all branches of photography practices. UT had multiple
      programs and personalities cranking out great training. Precision Camera on the drag And Jerry was/is amazing. There was Capitol Camera an awesome institution. Pro Labs galore Pete Holland in particular where I got superb prints from Kodachrome and Fujichrome. There were Fraternity/Soriety photographers, portrait and wedding people, lots of commercial, industrial, tech industries, food, editorial. All things photographic, all at once and at a very high leval. And the Harry Ransom Museum with the Helmut Gernshiem Collection. Awesom Austin Photography, I am glad to have been there.

      Delete

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