The two times I met and worked with former President George H.W. Bush.

I first met President George HW Bush in Scottsdale, AZ in 1998 or 1999. I was photographing a conference of CEO's and the big event of the week was a dinner at a private airplane museum, out toward the dessert, with a special speaker. The guests would have a cocktail reception and look at the aircraft. At the end of the reception they would line up (about 75 people) and meet the former president. They'd get to say a few words, shake his hand, and then the two would turn toward my camera and I'd take commemorative photograph with Mr. Bush and the V.I.P. guest.

I got to the venue a couple hours ahead of time to get the lighting set up and ready. I put up a canvas background and three lights. I pulled a Hasselblad camera with a Polaroid back out of a bag to test my exposure over and over again with sheets of Polaroid, and a patient stand-in. When I figured I had it nailed down as far as I was going to get it I marked spots on the concrete floor with gaffer tape so the president and the guests would have marks I could keep leading them back to. 

About an hour before we were to start I got a visit from the secret service. It was low key. I was already in the system for the jobs I'd done early in my career with another president. They also figured I'd been pretty thoroughly vetted by my client. And yes, I had been. I also had a ten year history with them by that point. (And I'm still doing work for them in the present....). 

Fifteen or twenty minutes prior to my start time I looked up to see Mr. Bush striding in my direction. He came over and shook my hand, asked me my name and asked me to walk him through my picture taking process. As we were talking he looked at my suit and I looked at his. As it turned out we were wearing the same color and style of suit. We looked at our labels and they were both from the same maker. Mr. Bush laughed and complemented me on my taste in clothes. I did the same to him. 

Soon we started the line up and greeting process and we worked as a good team. It was the film days and I didn't want to leave much to chance. I had pre-loaded three cameras and equipped them with three similar lenses. All three cameras were pre-set for aperture and shutter speed. I had unboxed a few more rolls and had them standing by. At one point I got ahead of myself and finished the third roll of film too soon. I needed to rewind and re-load in order to finish photographing all the people still in line. Mr. Bush had been paying attention. I think he saw my look of impending panic. He smiled, nodded and asked the person in front of him --- the next guest in line --- to tell him about his business. He was giving me time to get the camera ready! I re-loaded and looked up, giving Mr. Bush a quick "thumbs up." He nodded and thanked the gentleman in front of him and got back into the rhythm of moving people through; respectfully but also efficiently. 

After the last person in the reception line shook the former president's hand Mr. Bush walked over to me and stuck out his hand. "Thanks for that," he said, "That was a smooth as it gets." I thanked him for bailing me out by spending a bit more time with that one guest. He just smiled and said something like: "film doesn't load itself."

He walked into the dining area and a few minutes later he was giving a speech. The planners of the event didn't feel like they needed to have a photographer in the dining room. Too much distraction from the speaker everyone had come to see. I understood but I really wish I'd been there to hear him hold that room...

He was so gracious in his dealings with me. At that moment my admiration for him transcended any sort of political dogma. Now I am nostalgic for the time in American politics when he was at the helm. I guess it's true. What the old blues singers sang: You don't miss your water till your well runs dry....

I didn't think I would ever see Mr. Bush again but I was wrong. It was Fall of 2004 when the folks at Dell, Inc. invited Mr. Bush to speak at one of their conferences that was held at the Barton Creek Conference Center, just West of Austin, Texas proper. The conference was like most others; various speakers came with their PowerPoint presentations and every once in a while we'd break for coffee and snacks.

Near the end of the afternoon Mr. Bush took the stage and gave a wonderful 30 minute speech. My brief called for me to photograph him while he spoke and while he shook a few people's hands in the main conference room. Then he and his security folks (just two) would get into a waiting elevator and head to the penthouse for a meet and greet with a small handful of Dell executives. I rode up in another elevator and entered the penthouse after the president's entourage. We would be waiting 15 minutes for our host, Michael Dell, and his team, to give the final wrap up speech downstairs and then they would come up for a very casual question and answer session with Mr. Bush.

I walked into the penthouse suite and realized that the only people in attendance (at the moment) were me, the bartender, one secret service guy (the other one was positioned outside the door of the suite) and the former president of the United States (and at that moment the father of the current president!). I was a bit intimidated. But Mr. Bush came right over, shook my hand and asked/said, "You look familiar, have we met before?"

I reminded him of the show in Scottsdale and he smiled and said, "Ah, that's right. We were wearing identical suits!" I smiled and got it that he really remembered. I was amazed.

Mr. Bush was having a glass of white wine while he waited for his hosts. It was a very, very nice Sauvignon Blanc. He took a sip and then turned to me and asked, "Would you like a glass of wine? This is really good!" I was quite touched but I explained to him that if the Dell people walked in and saw me with a glass of wine in my hand, chatting up their guest, it might ------ limit my future freelance activities with the company. He said he understood but he also rubbed it in a little. He said, "You don't know what you're missing...."

The rest of the afternoon I tried to be a fly on the wall and not to disturb the flow of the intimate meeting. I waited until Mr. Bush exited the room before I started packing up to go home. On the way home I thought about my afternoon. Mr. Bush was not just the usual politician we saw in fast glimpses on the news. He was brilliant, a great conversationalist, a fairly fluent French speaker and an appreciator of good wine. I was happy to be able to spend more time in his orbit. And I was thankful that my work with Dell, Inc. put me in the position to have that experience. I was struck by how much emotion I felt when I heard of his passing this week. I think he will eventually be regarded as one of the great American presidents of the 20th century. He was a man of my father's generation. Not distracted by glitz and excess but a man who served us with honor and dignity.

And he was the only president who has ever offered me a glass of wine. That's so cool.

Unbelievably, the camera I was using that day was a Nikon D2h. Two lenses. An 80-200mm f2.8 and a 16-85mm. No I.S. and only 4 megapixels......

Funny moments...

It's always funny when a new client queries you about a style, and a look, and they send you a reference photo (link) to review. And the photo they've selected and sent along is something you shot four or five years earlier. Makes it easy to say, "Yeah. I think I can do that style."

Taking care of the "back office" stuff is just as important as taking the photos.

Where e-mails with "noreply" in the address sometimes end up....

Okay. You've taken the photos, you edited down the number to something reasonable, you've done your post processing and made them look incredible and then you put them in a folder and sent them off to your expectant client with your favorite transfer app. For me that application is WeTransfer.com. We use the service all the time. You can upload up to 2GB of files for free or you can upgrade to their Plus service for $120 a year. That gives you unlimited storage and 20 GB uploads instead of the 2GB limitation.

All good and well. You access the service and upload your stuff. Then you get an e-mail that makes you feel like you've done everything right and you're on your way to HappyClientVille. The e-mail confirms that you uploaded everything correctly and that the service has sent along notification to your client with a link that will allow them to download your treasures. You're home free....

You move on to your next project.

But then you hit the seven day mark and you realize that, if you are using the free version of the upload software and your client has not yet downloaded those beautiful files, then they have been deleted and you are back at square one. Yikes. That means your client; the one who has been expecting to hear from you for over a week, is probably wondering if you've forgotten them or just fallen off the face of the earth.

You re-upload all your work and send it again. But this time you also send a personal e-mail to the client, as well as a text, letting them know to expect the e-mail from WeTransfer.com and to remind them to download within seven days.

And you'll probably almost instantly get a response from the client who lets you know that neither the first volley of e-mails nor today's are anywhere near their mailbox and absolutely not in their spam folder or their junk mail folders. Now you have a conundrum on your hands.

The issue is the "noreply" word in the apps e-mail notifications. It can trigger a number of e-mail systems to prevent those addressed e-mails from even being presented to the mail box. The bigger and more I.T. intensive the company the more likely it is that this will be the cause of your issues.

The short term work around is to copy the download links from the confirmation e-mails that you get when the files are successfully uploaded and sent and then put those into an e-mail from you to your client. And then follow up with a text or a phone call.

The client should be able to use the download links just as they would if the links were coming directly from WeTransfer.com. The files get downloaded and everyone gets to move on with the project.

The larger fix is to put the "noreply@wetransfer.com" into your White List in your e-mail program. But after your client does that they may still not receive their e-mail notifications because the sender, Wetransfer.com will probably have complied with the law and placed the client's address in a "bounce list" which prevents them from continuing to "ping" the client's e-mail server.

If this has happened you need to walk your client through the process of getting off the bounce list as well. Here's what you need to do at Wetransfer.com https://wetransfer.zendesk.com/hc/en-us/articles/208584016-I-don-t-receive-your-confirmation-email-anymore

I was traveling all of last week and didn't do my usual follow up so Murphy's Law was immediately invoked and now I'll spend time unraveling the consequences. But it's good to make sure your client got your stuff ---- otherwise you really aren't finished with the job and are in NO WAY ready to send an invoice. Clients are always happier to pay your invoice AFTER they are sure they got what they asked for....

That's what I've been up to today. No reflection on my client or their e-mail security but a ding on my own personal record for prompt follow ups and client service. Mea Culpa.